Order number and email for which you want to receive a refund
A detailed description of the problem and the reason for requesting a return.

Each request is considered individually, on a first come, first served basis and takes time. The Returns Manager will provide you with information on the status of your request.
After your return request is approved, the manager will inform you about it. The refund process itself can take up to several weeks, depending on the payment method, your bank and other reasons.

An erroneous payment is handled in this way:

submit a refund request by creating a ticket in your Personal Account;
include both order numbers. First, indicate the order number for which you want to receive a refund.


if the user has requested a refund of funds deposited within the "Test Tariff" tariff
if in the application for a refund you indicated a refund method different from the method of replenishing the account or paying for the Service
if you violate the requirements of applicable law, the terms of the contract or the Rules for using the service, as well as using opsime for illegal, illegal and prohibited actions, or
if the reason for the refund is not specified.
if the service was performed

Refunds are made if one of the following conditions is met:

after the end of the 30-day period after the conclusion of the contract and payment for the service, the user did not use the Service,
if you mistakenly / re-paid for access to the Service or paid for it in a larger amount than was required according to the applicable tariff, or
if we notify you of a change to the End User License Agreement that we have entered into with you and you object to such change within 1 days from the date of such notification. In this case, we undertake to return to you part of the amount you paid for the Service, in proportion to the unused time remaining after the cancellation date.
Otherwise, refunds will be made at Opsime's discretion.
In the event that your account is suspended, or your personal account of the service is blocked due to complaints about spam, abuse of rules, we reserve the right not to make a refund.

Accounts with a high percentage of complaints are suspended or blocked without the right to a refund.

Refunds are made in the same way as the purchase was made. We always return funds only by the method of payment by which we received funds from you. For example, if you paid for the Service with a VISA / MASTERCARD, the refund is made by canceling the transaction (refund) and, as a result, the refund can only be made to your VISA / MASTERCARD. Refund times depend on which payment method was used.
When making a return, a service fee or a bank / payment system commission for the refund may be withheld, which are deducted from the amount due
Made on